Google Fiber apologizes for outage at World Series start, cites server problems

29 Oct 2015 | Author: | No comments yet »

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Yet the crash of Google Fiber service across the Kansas City market at the start of the World Series Tuesday — blacking out Alcides Escobar’s thrilling in-the-park homer — chipped away at the fandom of the fiber optic Internet-and-TV service for at least a night. “We’re sorry for the inconvenience,” Kelly Carnago, the Google Fiber manager for Kansas City, said in a statement released Wednesday night. “We hold ourselves to a higher standard than this, and we’re taking immediate steps to ensure this type of issue doesn’t happen again.” The shutdown hit TV and Internet customers on Google Fiber’s system broadly across the Kansas City market. TAMPA (CBSMiami/AP) — Two cities in Florida have been added to the growing list of communities being offered high-speed internet considered a hundred times faster than normal.The company formerly known as Google said it is working with leaders in Jacksonville, Fla., Tampa, Fla., and Oklahoma City, Okla., as potential expansion sites for Google Fiber.

On Wednesday, tech giant Google announced they plan to bring their “Google Fiber” service to Jacksonville and Tampa, as long as city leaders approve. Now part of the redesigned Alphabet, Inc., Google Fiber promises to not only deliver comparably priced online content at faster speeds than existing Internet service providers, but will also come with more than a hundred HD channels. That’s why today, we’re inviting Oklahoma City, OK, Jacksonville, FL and Tampa, FL, to explore bringing Google Fiber to their communities, as we did last month with three other cities. The service is currently up and running in select cities across the U.S. and is scheduled to launch in more than 20 others in Kansas, Missouri, Texas, Utah, Georgia, Tennessee and North Carolina.

Their list of accolades is long—from Jacksonville’s title as a top 10 city for tech jobs, to Tampa Bay’s #2 spot on the list of best cities for young entrepreneurs, to Oklahoma City’s recognition as the #1 city to launch a business. One of our goals is to make sure speed isn’t an accidental ceiling for how people and businesses use the Web, and these cities are the perfect places to show what’s possible with gigabit Internet. On the company’s help forum, one of dozens of angry posts summed up the vibe: “Not a good time to go down.” Google Fiber got so many calls to its customer service phone line that most users only heard rings or busy signals.

It was also the evening before the company announced that it was beginning negotiations to expand service to Oklahoma City and Florida markets in Tampa and Jacksonville. A few innings after most Google Fiber customers saw their service return, Fox’s national broadcast was disrupted and viewers one at-bat, a Kendrys Morales strikeout, because of what that broadcast network said was a loss of power to an operations truck at the stadium. While timelines will vary across communities, we’ll keep residents updated along the way; go to google.com/fiber and enter your email address to receive the latest news.

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