New York Attorney General Probes Broadband Speeds

26 Oct 2015 | Author: | No comments yet »

AG to probe slow Internet providers’ ‘misleading’ ads.

Attorney General Eric Schneiderman last week sent Verizon, Cablevision, and Time Warner Cable letters asking for copies of disclosures made to customers and details about Internet speed tests, Reuters reported. In separate letters to all three providers, the attorney general’s office expressed concern that people aren’t getting the broadband speeds that companies are promising for reasons within the operators’ control.The New York attorney general’s office is investigating whether internet providers are over-charging consumers for broadband speeds they advertise but never deliver.

Schneiderman’s office confirmed the probe and said the AG is concerned that customers are paying for faster broadband speeds than they receive, due to technical problems and disputes over interconnection agreements. It also said consumers who are paying up for premium, superfast tiers may not be experiencing “proportional increases” in speeds. “New Yorkers deserve the internet speeds they pay for. Schneiderman’s investigation comes little more than a year after the Federal Communications Commission began probing ISPs over their download speeds. Interconnection deals allow content providers like Netflix to pay for direct access to an ISP’s network to ensure that their programming gets to customers faster and without issues like buffering. Families pay a huge cost already for internet access in New York, so I will not tolerate a situation in which they aren’t getting what they have been promised.” Studies have found that internet users in New York can be charged up to 10 times more for the same high-speed internet as residents of Hong Kong, Paris, and Tokyo.

According to Bloomberg, Schneiderman’s senior lawyer Tim Wu writes in the letters that he is “specifically concerned about the disruptions to the consumer experience caused by interconnection disputes.” These disputes occur when one company’s network joins another’s, with a study last year suggesting that interconnection problems have a “severely negative impact” on internet performance. He recently launched a probe into the daily fantasy sports industry, which some say constitutes gambling and therefore requires tighter regulation, and has battled startups in the on-demand economy. The office requested detailed information from each of the companies on their network management and advertising practices, including copies of all broadband customer complaints related to discrepancies between actual and advertised speeds and all “interconnection” agreements, formal and informal, that the companies have struck with third parties.

Here you can write a commentary on the recording "New York Attorney General Probes Broadband Speeds".

* Required fields
Our partners
Follow us
Contact us
Our contacts

ICQ: 423360519

About this site