Skype says it’s figured out why users were unable to make calls

22 Sep 2015 | Author: | No comments yet »

Skype Service Problems for Some Users Worldwide.

Skype, the Microsoft-owned online calling service, said on Monday that it’s found the reason for a glitch that prevented some users to make calls today. Microsoft, which owns Skype, said the technical problem means users signed into are unable to change their status and all contacts showed as offline even if they were online.

The latest glitch comes just four months after software engineers discovered a simple eight character code has the ability to crash Skype, and cause it to keep crashing, until you install a new version of the app. Source: Dado Ruvic/Reuters Microsoft confirmed its internet-calling, video and text service Skype suffered an outage Monday, affecting multiple users of the popular messaging app. In a post on its “heartbeat” website-used to monitor how Skype products are performing-Skype said users are experiencing several technical issues, including problems with logging in, calling, changing status, contact-list management and updating forum pages.

Microsoft is “working hard to fix an issue which is preventing some users from logging in and using Skype,” said a spokesman for the technology giant. “We apologise for any inconvenience and will keep our users updated,” the spokesman added, without providing detail on the geographic scope of the problem, the number of users affected or the timeframe for fixing the issues. Skype has lately come under increasing pressure from competitors like WhatsApp and Viber, which also allow people to send messages and call one another through a smartphone app. As a result, you won’t be able to start Skype calls to them.. ‘We’re doing everything we can to fix this issue and hope to have another update for you soon. Thank you for your patience as we work to get this incident resolved.’ Skype, which was bought by Microsoft in 2011, has an estimated 300 million active users a month, with more than 660 million users registered worldwide.

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