Snapchat suffers extended outage, working on a fix

8 Dec 2015 | Author: | No comments yet »

Snapchat Is Experiencing An Extended Outage.

Meanwhile, the number of videos viewed each day on Snapchat has tripled since May to six billion, as the app closes the gap with its social media rival Facebook. “The Snaps and Chats you send your friends remain as private today as they were before the update.Popular social application Snapchat has been experiencing an extended outage, which has now been confirmed by the company on its official Twitter account. Our Privacy Policy continues to say – as it did before – that those messages ‘are automatically deleted from our servers once we detect that they have been viewed or have expired’,” the company said in a statement. “It’s true that our Terms of Service grant us a broad license to use the content you create – a license that’s common to services like ours. We need that license when it comes to, for example, Snaps submitted to Live Stories, where we have to be able to show those Stories around the world – and even replay them or syndicate them (something we’ve said we could do in previous versions of our Terms and Privacy Policy). “But we tried to be clear that the Privacy Policy and your own privacy settings within the app could restrict the scope of that license so that your personal communications continue to remain truly personal.”

The team is aware of the problem and working on a fix, the company says, but did not provide an ETA to a resolution or further details According to a number of posts on Twitter from affected users, however, the problem is not just one where the app fails to load – some report trouble signing in to the service, the inability to view Snapchat Stories, or send videos, among other things. The tracking service Down Detector, which monitors websites and online services for outages, is reporting that Snapchat’s problems first began at 5:37 AM EST on Tuesday, December 8th. The majority of these reports are coming in from Western Europe, the site’s outage map indicates, but this doesn’t confirm a regional outage, necessarily – it could just be that users in the U.S. haven’t noticed the problems yet due to the time of day (i.e. it’s still early morning in the U.S. at the time of writing.) In fact, a handful of commenters on the Down Detector website are located in the U.S. and are reporting similar issues with loading the app and sending snaps.

Some users report seeing the error message “Oh no, login temporarily failed” when trying to log in, while others say they’ve seen the message, “Could not refresh. We are working hard to solve the issue as quickly as possible and are very sorry for any inconvenience this is causing to our community and partners.” Update 2: Google App Engine is also having troubles, we’re seeing.

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