Sony Drops Price Of Two PlayStation 4 Bundles To $300 For The Holidays

2 Dec 2015 | Author: | No comments yet »

An army of tech support is behind launch of Star Wars video game.

Last week, one of the world’s largest video game companies, Electronic Arts, released one of the biggest games of the holiday season, a shooter called Star Wars Battlefront. If you failed to snag a discounted PlayStation 4 bundle on Black Friday or Cyber Monday, the holidays don’t have to be ruined for the gamer on your list.Even though Black Friday is over, along with most of the deals and discounts, I’m sure some of you are like me, and just happened to miss all of them; whether because you were waiting for you paycheck, or you just simply missed it, it’s a shame to just lose all the holiday discounts. The game combines the settings, characters and sounds of the Star Wars movies with the frenetic combat of games such as Battlefield and Call of Duty: Modern Warfare. It’s Monday, the day before the game officially launches, but Battlefront is already being played by thousands through the company’s “EA Access” program.

A thread on Reddit are discussing some possible changes in the game that were not listed from the official forum, which made some players concerned as some weapons were nerfed without any notes from the update. In north-west Austin, Annie Benedict, a cheerful customer adviser who’s been at EA for a year and a half, takes the call at her desk adorned with a tiny green X-Wing and a more sizeable Yoda figure.

The bundle includes a 500GB PS4 and DualShock 4 in Jet Black along with the PS3-era Uncharted titles Uncharted: Drake’s Fortune, Uncharted 2: Among Thieves, and Uncharted 3: Drake’s Deception. These are the people – closer to 1200 to 1300 globally – who answer telephone calls, conduct online chats, tackle social media requests or read and post in EA’s forums, where people are seeking help with technical glitches, installing a game such as Battlefront on their system or trying to get past a billing issue, such as the man from Colorado. (EA did not provide specific customer data for this story.) “Hello, this is Annie from Electronic Arts, it looks like you’re having a problem with your Origin account.

In addition to Nathan Drake’s original adventures, the bundle will also include access to the Uncharted 4 beta that runs from Dec. 4-13. “We hope to bring some holiday cheer to PlayStation fans with these amazing bundles … and look forward to many gaming hours this holiday season and beyond,” Sony’s Vice President of Brand Marketing John Koller wrote in a blog post. On her dual-monitor screen set-up, she’s able to see account information from the caller, access notes and information that can help solve the issue, and a chat dialogue with a specialist who can help Benedict get the issue resolved.

For more, check out the video below, and keep your eye on PCMag’s Holiday Gift Guide over the next few weeks for gift ideas for everyone on your list. The bundle offers the 3 games already out on the PS3 in their remastered version, with seriously improved graphics and gameplay, offering the users the chance to replay or play for the first time the amazing experience that is the Uncharted Series, albeit without the multiplayer.

It’s locked down for two hours and the caller will have to wait until that time limit expires. “I know it’s a little irritating, but our system has to process all of those,” Benedict assures the caller. “In two hours you’ll be able to use the wallet.” Benedict confirms his card information and ZIP code and does a few more bits of troubleshooting before hanging up. Alongside Battlefront, Sony offers digital versions of the Super Star Wars, Star Wars: Racer Revenge, Star Wars: Jedi Starfighter, and Star Wars Bounty Hunter games that came out for the PS2, and that the PS4 can run via emulators, a feature that will be used more and more often by Sony. Benedict says she’s not a super hardcore gamer; she grew up watching her brother play games, but she really does like video games and enjoys helping people get their games up and running. Whether you are done shopping for the holidays, or are looking to buy a little more before the year’s discounts are over, we hope you enjoyed our article. For a big game like this one, advisers get the game about a month early to play through and familiarise themselves with potential gameplay and installation issues.

Sometimes, Benedict says, they just want to have a conversation with a live person or geek out about games. “Being in the gaming industry, helping gamers, you do have those crazy passionate ones,” she says, and part of her job is keeping them on track during calls. “What I really like is just helping people in general and getting a smile on their face, fixing it and getting them going.” The best, she says, is when she can get a frustrated parent’s tech issue solved on behalf of a waiting kid. “You hear a kid cheering in the background,” she said. “That’s the best one.” Supporting games has become crucial as the gaming business has grown into a $US22 billion ($30 billion) industry. The Windows version of Batman: Arkham Knight had so many problems that publisher Warner Bros Interactive had to offer refunds to anyone who bought the game.

So far, Battlefront has had a few glitches and problems, but that hasn’t prevented lots of people from playing the game since it launched, particularly on the PS4. That helps developers stamp out bugs and improve game play, says Joel Knutson, who works in Austin as EA’s vice-president of worldwide customer experience.

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