United Airlines to Equip 6000 Customer Service Representatives With the iPhone …

2 Dec 2015 | Author: | No comments yet »

United Airlines Is Giving Its 6,000 Customer Service Reps The iPhone 6 Plus.

Apple has advanced its relationship with United after the airline announced plans to outfit its 6,000 or so customer service reps with the iPhone 6 Plus. But, under Cook’s leadership, there’s been a change. “We think we can change the way people work,” Cook told Rose. “We’ve changed the consumer’s life. We’ve changed the way students learn and teachers teach, but when you get to the working environment, the change we’ve made, to us, isn’t significant enough.

As TechCrunch’s enterprise writer Ron Miller noted on the one year anniversary of that coming-together, Apple and IBM are an “odd couple” but, with over 30 apps under their collective belt, “the partnership seems to be flourishing and giving both companies what they wanted.” While BlackBerry was traditionally the enterprise powerhouse, its presence has fallen in the same way as its consumer business although its first Android device does give its loyal enterprise users some much needed new options. Elsewhere, Google’s Android For Work program — which has 19,000 companies testing or using it — and Samsung has been making efforts to be business friendly with tools like Knox to help control enterprise usage.

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