UPDATE 2-Apple says App Store, other services resume after 3 hours

22 Jul 2015 | Author: | No comments yet »

App Store, Apple Music, iTunes, Apple TV, Beats 1 and other iCloud services were struggling for over 3 hours.

Tech news blog Apple Insider said the disruption was likely caused by excess traffic associated with the announcement of MTV’s 2015 Video Music Awards nominees, exclusively revealed on Apple’s Beats 1 music service.

The FTC’s inquiries have picked up over the recent weeks, on the heels of its initial investigation into whether Apple pressured labels to kill Spotify’s free streaming tier. Neither Apple nor MTV, a unit of Viacom , mentioned the stumble on their Twitter accounts, which proceeded to tweet the nominees as if nothing was wrong. (Users certainly took note.) The outage affected not only Apple’s music service, but Apple TV, the iOS and Mac app stores, several iTunes services and more.

Sources with direct knowledge of the matter tell The Verge that the FTC has already issued subpoenas to music streaming services as it gathers more information to determine whether Apple’s App Store rules are anticompetitive. It isn’t clear how many people in total were unable to use the services, and whether the outage was related to people rushing to Apple services to hear the announcements. It stands to reason more people tuned in to Beats 1 on its launch day, and it’s possible that Beats 1 was tripped up because it shares some internal infrastructure with other Apple services. Google, for instance, requires that apps selling digital goods use its in-app purchase system, but does offer exceptions in certain situations — like for digital content that can be used outside of the app — while Apple offers no such leniency. Any time heavily used consumer technology services like Facebook , Apple and Google buckle, users race online to find out if the problem is widespread or “just me.” The outages are common enough that Apple and Google, for example, have easily accessible websites tracking when services are interrupted.

More from WSJ.D: And make sure to visit WSJ.D for all of our news, personal tech coverage, analysis and more, and add our XML feed to your favorite reader. Zane Lowe’s first broadcast on Beats 1 cut out a few times, and iCloud Music Library mismatched a number of users’ iTunes libraries when it was first integrated with Apple Music.

Apple Music is still new—indeed, no one’s even paying for it yet—but with every mishap, listeners lose more confidence in Apple’s service as their reliable, daily source of streaming music. Apple also charges this 30 percent fee for newspapers, magazines, and books sold through iOS apps, which is why you can’t buy ebooks or audio books through Amazon or Audible’s iOS apps.

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