WhatsApp not as open as Messenger to outside developers

26 Mar 2015 | Author: | No comments yet »

Facebook Messenger, WhatsApp and Instagram executives share their key measures of success.

Facebook-owned WhatsApp, the popular mobile messaging and calling service, has no immediate plans to offer tools to outside developers to let them build services on top of it.

During a panel discussion at Facebook’s F8 developer conference Wednesday, moderator Mary Meeker from Kleiner Perkins Caufield & Byers asked each of the company’s officials to talk about some of their key measures of success outside of growing users. Then Wednesday at its F8 developers conference, the company announced that its Messenger app will become an all-encompassing messaging, e-commerce and marketing app all in one. Updates could also be introduced that will allow users to speak through Messenger on third-party sites — a change that seemed to be referenced in a leak this morning. WhatsApp co-founder Brian Acton said a lot of their success revolves around reliability and simplicity especially since their product is used in some countries with bad network connections. “Can we really enhance the way people communicate with each other every day and do it to the point where we really want most of the conversations with the people you care the most about to happen on Messenger and not, you know, on other platforms?,” he said. Acton delivered his remarks after two developers from the audience asked when, if at all, WhatsApp would offer application programming interfaces or APIs to them.

Last week, the social media giant also announced that it will start allowing Messenger users in the United States to send and receive money to one another in what’s known as “peer-to-peer payments.” As for when peer-to-peer payments will roll out outside the U.S., Marcus said during Wednesday’s panel discussion that it’s too early to tell and the company will have to wait and see how it pans out here. For the year, the company is focused on its voice calling service—which is available for Android now and coming to iOS soon—as well as its recently launched Web software, he said. There are already ways to use the voice calling feature on iOS, and screenshots of the implementation have circulated, but it requires a jailbroken iPhone.

You can watch the livestream, but here are the sometimes paraphrased highlights of what they have to say as the second big event of the two-day conference gets underway at 4:30 p.m. Pacific, when I hope they will answer that question in the headline: Acton says WhatsApp took off when it made person-to-person messaging dead simple, even on feature phones. Facebook CEO Mark Zuckerberg, during the opening keynote at F8, heralded Facebook’s “growing family” of apps like Messenger, WhatsApp, Instagram and Groups.

Krieger and cofounder Kevin Systrom also had a mobile app, Brbn, that did too much and tried to figure out what the one problem was that they wanted to solve. Acton, whose company is largely a non-U.S. phenomenon, says they’ve learned the world has very diverse problems that get in the way of good messaging.

We were broadly looking at user feedback and problems they having, such as delayed push notifications or failures in the domain-name system, Acton says. Meeker: Asynchronous, instant text communication didn’t use to exist before WhatsApp, so will it still be a dominant way to communicate in five years? Basic text messaging is going to remain core, Marcus says, so the question is whether you can upgrade such a platform to say, include phone capability.

Q: When will WhatsApp have its own API? (Yes, this is a software developer conference–he’s referring to Application Programming Interface, the code that allows other developers to use its services in their own).

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